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Distinct from refusals (facts about your material), these are faults in our infrastructure. Failed jobs are not charged.
  • HTTP 5xx on any endpoint: safe to retry with backoff (30s, 60s, 120s). Job creation is idempotent on identical input.
  • Job stuck in queued: the queue reports position and estimated wait; sustained stalls beyond 2× the posted etaSeconds warrant a retry or a support ping.
  • HTTP 429: you’ve hit a concurrency limit or rate limit; back off and retry, don’t tight-loop.
Live platform status: the status page linked in the footer.