> ## Documentation Index
> Fetch the complete documentation index at: https://askeditor.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Infrastructure errors

> 5xx, timeouts, and retries: the failures that are on us.

Distinct from [refusals](/docs/setting-up/refusals) (facts about your material),
these are faults in our infrastructure. **Failed jobs are not charged.**

* **HTTP 5xx on any endpoint**: safe to retry with backoff (30s, 60s,
  120s). Job creation is idempotent on identical input.
* **Job stuck in `queued`**: the queue reports position and estimated wait;
  sustained stalls beyond 2× the posted `etaSeconds` warrant a retry or a
  support ping.
* **HTTP 429**: you've hit a [concurrency limit](/docs/setting-up/concurrency-limits)
  or rate limit; back off and retry, don't tight-loop.

Live platform status: the status page linked in the footer.